RMA Procedure

Products returned for repair must be accompanied by a Return Material Authorization (RMA) number, obtained from Trenton prior to return.

Freight on all returned items must be prepaid by the customer, and the customer is responsible for any loss or damage caused by common carrier in transit.

Items will be returned from Trenton via Ground, unless prior arrangements are made by the customer for an alternative shipping method.

Obtaining an RMA

To obtain an RMA number, call us at (800) 875-6031 or (770) 287-3100

You can also  send an RMA email to Trenton Systems

Include the following information in your return:

After Your RMA Is Issued

Package your return. Mark the RMA number clearly on the outside of each box, include a failure report for each board or system and return the product(s) to the following location:

BOARD RETURNS: TRENTON Technology
1001 Broad Street
Utica, NY 13501
Attn: Repair Department
SYSTEM RETURNS: TRENTON Systems
2350 Centennial Drive
Gainesville, GA 30504
Attn: Repair Department