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Blogs by Trenton Systems / in-house technical support

In-House vs. Outsourced Technical Support: The Pros & Cons

A team of technical support agents in uniform

The unfortunate has happened. You've encountered a problem with your computer. You go to the manufacturer's website and navigate to the support page. You dial the number listed. You get the company's automated customer assistance system, which forces you to state a series of commands …

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